This Privacy Policy describes how heatingcraft (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a service consultation deposit on www.heatingcraft.com (the “Site”).
1. Information We Collect
We collect personal information necessary to deliver bespoke heating installation and design consultation services to clients across Europe
Information Provided Directly by You: When you complete a service request form, request a custom assessment, or place a deposit payment, we collect details such as your name, email address, phone number, physical address/installation location, and specific technical or property requirements you provide.
Payment Information: Initial payments made on our Site represent service consultation bookings or design deposits. Payment details are processed securely by external payment service providers. We do not store complete payment card details on our systems.
Automatically Collected Information: When you access the Site, we automatically collect certain technical information about your device and browsing activity, including your IP address, browser type, operating system, and interaction details.
2. Legal Basis and Purpose of Processing
We process your personal information for the following purposes:
Service Delivery: To assess project specifications, arrange tailored design plans, and facilitate custom heating installation services.
Communication: To respond to your inquiries, provide progress updates on your customized project, and send administrative communications.
Legal and Regulatory Compliance: To fulfill legal obligations, tax reporting requirements, and maintain appropriate business records under applicable laws.
Site Optimization: To analyze usage patterns and ensure the technical stability, security, and proper functioning of our Site.
3. Sharing and Disclosure of Information
We respects your privacy and do not sell, rent, or trade your personal information. We share personal data only in the following necessary contexts:
Service Providers: We may engage trusted third-party service vendors (such as hosting providers and secure payment processors) who perform necessary operations on our behalf under strict confidentiality agreements.
Legal Requirements: We may disclose information if required to do so by applicable laws, regulations, or enforceable governmental requests.
4. International Data Transfers
As we serve customers in Europe , your personal information may be transferred across international borders. Any international transfers are conducted in strict compliance with applicable data protection frameworks, ensuring appropriate technical, organizational, and contractual safeguards are applied.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including fulfilling custom service agreements, resolving potential service inquiries, and satisfying statutory legal or reporting obligations.
6. Your Rights
Depending on your location, you may have specific rights regarding your personal information under applicable regulations (including the General Data Protection Regulation / GDPR):
The right to request access to the personal data we hold about you.
The right to request correction or updating of inaccurate personal data.
The right to request erasure of your personal data, subject to legal retention obligations.
* The right to request restriction of or object to certain processing activities.
To exercise any of these rights, please contact us using the email address provided below.
7. Data Security
We implement standard technical and organizational measures designed to secure your personal data against unauthorized access, loss, alteration, or disclosure. While we maintain administrative and technical protocols to protect your information, no digital transmission or storage method can be rendered completely risk-free.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect operational changes, technical updates, or legal compliance requirements. Revisions will be posted directly on this page with an updated effective date.
9. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us at:
Email: cliff@heatingcraft.com