This Refund Policy governs the deposit payments and tailored service transactions conducted via www.heatingcraft.com (the “Site”) for bespoke heating layout design, technical planning, and custom installation consultation services provided by heatingcraft (“we”, “us”, or “our”).
1. Tailored Services & Deposit Structure
heatingcraft provides exclusively customized, made-to-order technical design and heating installation planning. Every service package is prepared individually based on unique property layouts and specific client requirements.
Design Deposits: Payments submitted on our Site represent service consultation bookings or design deposits required to initiate preliminary technical evaluation, architectural assessment, and layout engineering.
2. Cancellation & Refund Eligibility
Cancellation Before Assessment Commences: You may request a full refund of your initial deposit within 24 hours of booking, provided that our engineering team has not yet begun drafting your custom layout or processing your technical property details.
In-Progress Design Services: Once technical review, thermal calculation, or customized design work has commenced, initial deposit payments become non-refundable to cover the dedicated engineering time and operational resources invested into your project.
Non-Eligibility After Document Delivery: Due to the bespoke nature of customized technical plans and layout documentation, refunds cannot be granted once the completed design package or custom proposal has been delivered to your designated email address.
3. Service Revisions
If the delivered technical layout or design package does not align with the initial parameters and specifications you provided in your booking form, please notify our team within 7 business days of document receipt. We will make reasonable adjustments and revisions to the customized design package to ensure it satisfies the agreed project scope.
4. Refund Request Process
To submit a request for cancellation or refund evaluation prior to technical work commencing:
1. Contact our support team via email with your full name, project reference number, and booking confirmation details.
2. Our team will review your request against current project workflow status and issue a written response within 2–3 business days.
3. If approved, refunds will be credited back to the original payment method used during the initial deposit transaction. Processing times for refunded funds may vary depending on your financial institution.
5. Contact Us
For questions regarding cancellation eligibility or to inquire about an active deposit transaction, please contact us at:
Email: cliff@heatingcraft.com