This Fulfillment Policy outlines the operational procedures, project execution timelines, and service delivery workflows applicable to the bespoke heating layout design, technical planning, and custom installation consultation services provided by heatingcraft (“we”, “us”, or “our”).
1. Nature of Tailored Services
heatingcraft provides exclusively made-to-order technical design, space calculation, and customized heating installation planning for clients across Europe
Deposit Payments: Initial charges completed via www.heatingcraft.com represent design deposit payments or service consultation bookings required to initiate project evaluation.
No Physical Inventory: Our offerings consist of custom technical services and project arrangements. We do not dispatch off-the-shelf physical inventory or standalone retail goods.
2. Service Fulfillment Process
Upon successfully submitting a service deposit and project request form, the fulfillment process follows these structured stages:
1. Information Verification & Consultation (1–3 Business Days): Our technical team reviews the property dimensions, architectural parameters, and heating requirements submitted via our site forms. If additional technical details or floor plans are required, we will reach out via email to clarify specifications.
2. Technical Layout & Bespoke Design Preparation (3–7 Business Days): Following confirmation of all preliminary measurements and client criteria, our engineers draft the tailored layout design, thermal calculation model, and project execution framework.
3. Plan Delivery & Customer Review: Completed custom design packages and technical proposals are delivered electronically in PDF or digital documentation format directly to the email address provided during booking.
4. Installation Coordination: Upon your review and approval of the initial customized design package, subsequent installation steps, timeline scheduling, or site-specific arrangements will be finalized under the main project agreement.
3. Execution Timelines & Project Delays
Standard Delivery: Initial technical design documents and customized proposal packages are generally delivered electronically within 5 to 10 business days from the date all necessary technical inputs are received.
Client Response Time: Timely fulfillment depends on prompt and accurate provision of site specifications. Delays in transmitting necessary measurements or responding to technical clarification requests may extend the total fulfillment timeline.
4. Modifications and Project Scope Changes
Because every project plan is created strictly to order based on individual specifications, any requests for alterations to technical layouts after final approval must be submitted via email. Modifications requested during the initial draft review stage will be incorporated into the customized design where feasible.
5. Contact Us
If you have questions regarding the status of your tailored project design, consultation booking, or fulfillment process, please contact us at:
Email: cliff@heatingcraft.com