1. General & Services
What services does heatingcraft provide?
heatingcraft provides customized heating system design, tailored technical layout planning, and custom installation consultation for residential and commercial properties across Europe
Does heatingcraft sell physical products or standalone equipment?
No. We specialise exclusively in bespoke technical design, custom layout planning, and service arrangements. We do not operate as an e-commerce retail store, nor do we supply mass-manufactured standalone physical goods or retain product inventory.
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2. Service Booking & Deposits
What does the price displayed on the website represent?
Prices shown on our platform reflect the initial service deposit or consultation booking fee required to initiate personalized technical property assessment and layout design planning.
How do I obtain a complete estimate for my project?
After submitting your initial deposit and completing our technical specification form with your property details, our engineering team evaluates your specific requirements and provides a comprehensive project scope and final service estimate.
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3. Project Workflow & Delivery
How does the customized design process work?
Once your deposit and property measurements are received, our technical team prepares a tailored heating layout and thermal assessment plan. The completed design package is delivered directly to your provided email address for review.
How long does it take to receive my bespoke design package?
Initial custom technical designs and proposal packages are generally completed and delivered electronically within 5 to 10 business days after all necessary site specifications and layout parameters have been submitted.
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4. Payments & Revisions
Are online transactions on your site secure?
Yes. All online deposit transactions are processed securely using standard Transport Layer Security (TLS/SSL) encryption and certified PCI-DSS compliant third-party payment infrastructure.
Can I request changes to my customized layout plan?
Yes. If the delivered technical layout requires adjustments to align with the initial specifications provided during booking, our team will make reasonable revisions to ensure the design package satisfies your project scope.
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5. Contact Us
If you have additional questions or need assistance with an active project request, please contact us at:
Email: cliff@heatingcraft.com